Let cool heads prevail under pressure

not teaching,still THINKING … Overheard conversations can offer real lessons in getting along with others. Or not. Here’s something you can try. When you are standing in line at a retail service desk, pay attention to conversations you can hear around you. Listen to a customer expressing a complaint or asking to return an item. […]

Libel basics and warning signs to know

A role of journalists and communicators is to ensure that published material is not libelous. This means they must have a basic understanding of libel law and what to do when in doubt about potentially libelous content. It’s all about being aware and proactive, especially in situations where there are fewer “eyes” on stories. The […]