Let cool heads prevail under pressure

not teaching,still THINKING … Overheard conversations can offer real lessons in getting along with others. Or not. Here’s something you can try. When you are standing in line at a retail service desk, pay attention to conversations you can hear around you. Listen to a customer expressing a complaint or asking to return an item. […]

Grace under pressure

It’s that time of year when everyone’s attention, it seems, turns to college basketball. Here at Syracuse University, which is hosting the NCAA Tournament’s East Regional, basketball is the buzz. This tournament season, several No. 1 seeds have fallen early, including SU against Butler last night in the Sweet 16. At the post-game press conference, […]