Humans and technology just have to mix

So it has come to this. Department stores and specialty shops — even those traditionally known for their customer service, such as Nordstrom — are adding iPads and apps for customers. The idea is that customers can help themselves by comparison shopping and researching online instead of asking questions of real people in the store. […]

Gossip finds its equal online

There is no doubt that technology has had a positive influence in our lives, professions and businesses. No need to use up space here listing all of the advantages. Yet a recent story in The New York Times about Topix — an aggregator of hyperlocal news — shows how technology has allowed some people to […]

Student Journalists: You’re Our Future

Thanks to the Jim Romenesko column for sharing news of ASNE’s survey about how editors use technology. The focus of the survey was on whether technology has improved coverage or harmed it. Editors were divided. What I found interesting was a survey question dealing with digital-savvy editors: Does your newsroom have enough technology savvy staffers […]

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